50% Leads, plans and prioritizes training projects from conducting training needs assessments to the delivery of the final product which meets customers specifications and due dates. Responsible for all timely deliverables in a training project to include facilitating technical and non-technical training to employees, business partners, external customers, and other audiences. Contributes expertise as a member of various functional groups. Ensures final product meets customer specifications and deliverable dates are met.

20% Follows project methodology in the development of trainee and/or training performance assessments and testing materials. Develops, revises, and updates training materials. Analyze, identify and develop training solutions using blended learning techniques and innovative technology/tools to meet business goals. Gathers data from quality audits and team development surveys and incorporates in training deliveries. Tracks and monitors team interactions and provides feedback to trainees and their management.

20% Identify developmental needs and provide guidance, coaching and train-the-trainer sessions as needed. Prepare appropriate reports and presentation materials as requested. Facilitates training to all levels of management.

10% Evaluates various training trends, techniques, and/or programs. Performs other tasks as needed to support the training area to include but not limited to maintenance of training database, reports, assessments, etc.

Required Education Level and Degree Type:

• Bachelor's degree-any major OR
• Two year degree plus two years training and three years' related work experience OR
• Two years training plus five years insurance or related work experience.

Required Work Experience:

• Three years-job related work experience, including 2 years' training experience plus 1 year insurance related work experience.

Preferred Work Experience:

• Strong full cycle claims experience.
• Prior Medicare background preferred.
• Working knowledge of Medicare Advantage.

Required Specialized Training:

• Some positions may require 1 year experience developing training programs using online training authoring software.

Required Skills and Abilities:

• Strong verbal, written and human relations skills.
• Strong research, planning and data gathering and analysis skills.
• Strong design and development skills to create outputs in various methods.
• Strong Organizational skills necessary to schedule, prioritize and complete work assignments. Ability to acquire strong knowledge for multiple lines of business and job functions.
• Ability to acquire an understanding of the complex technical environment of the organization. Excellent project management skills.
• Able to perform job responsibilities with little to no management supervision.
• Demonstrate skills in training material development and classroom presentations to large groups and a variety of audiences.
• Understand Adult Learning Principles and appropriate learning development methodologies.

Required Software and Other Tools:

• Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials.)
• Strong project management skills.
• Ability to learn corporate and other required systems.
• Familiar with a variety of training technology (e.g. audio/visual, virtual, podcasts, webinars, tele-conference and other training tools).

Required Licenses and Certificates:

• Trainer certification as required by area training department.
• Prior to teaching any course, must pass all certification by learners requirements.

Preferred Education Level and Degree Type :

• Bachelor's degree- Education, Journalism, English, or Public Speaking.

Preferred Software and Other Tools :

• PowerPoint

Preferred Licenses and Certificates :

• DDI Master Trainer, Langevin, or ASTD certification.

• Note: For these selected positions, training program development experience counts as training experience and/or insurance related work experience (may be concurrent with minimum requirements).

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.