Company Generac Power Systems
Name Technical Representative
Req # 64152
Employment Type Full Time
Shift 1st
90% | Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.
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10% | Bring important technical information to a supervisor or leads attention. Stay up to date on products, product information, and training opportunities. |
Minimum Job Requirements
Education
High School Diploma/GED or equivalent
Work Experience
0-3 months of customer service or mechanical experience and/or training
Knowledge / Skills / Abilities
Basic computer skills and the ability to learn new software
Preferred Job Requirements
Knowledge / Skills / Abilities:
Ability and desire to learn mechanical aspects of equipment
Excellent verbal communication skills - ability to communicate clearly, professionally, and in a friendly and welcoming manner.
Meticulous data entry skills
Customer Service skills
Time management skills
Sales and upselling skills
Ability to safeguard confidential customer information.
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds.Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.