Husky Technologies ^TM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky Technologies ^TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies ^TM offers an opportunity to work with - and be challenged by - a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies ^TM United States manufacturing facility is located in Milton, Vermont on a large, beautiful campus located just 30 minutes north of downtown Burlington, Vermont. Features include an onsite cafeteria, open office concept, fitness center, intramural sports activities and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment, competitive total compensation and attractive benefits package.

Additional things you might like to know about working at Husky Technologies ^TM in Milton, Vermont;

• 200,000 square foot bright, clean machine shop
• Annual incentive bonus
• Outstanding 401k contribution and match program
• 700 acres of private land to walk, bike, run or cross country ski
• On site gym facility
• On site cafeteria
• Opportunity to work for a world class company with great people

Husky Technologies ^TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - then we want you to join the Husky Technologies ^TM team!

In this role you will provide technical support for Husky computer users in North and South America. This position will require occasional shift work of weekday and weekday afternoons, plus occasional on-call weekend/evenings.

Support is provided to a mainly campus-based workforce and includes supporting all hardware, software, networks and peripheral equipment. As part of the Corporate IT Helpdesk team, you will be expected to display initiative in developing new and innovative technical solutions.

You require the ability to analyze existing call patterns, identify common problems and take ownership to ensure that the escalation process is adhered to.

In support of our mission you will:

• Be in a Tier 1/ 2 support position directly interacting with users calling and fielding IT support tickets escalated in the incident management system.
• First level troubleshooting on all incidents.
• Support Hotline phone incidents.
• Detailed troubleshooting and documentation, including steps taken to resolve issue, awareness of limitations with current access/knowledge and escalation/collaboration to (with) a tier 2/3 support level team.
• Providing detailed resolution and if necessary, training to the end user.
• Be asked to occasionally provide IT project based resource time.
• User administration in Active Directory, RSA and Microsoft Exchange.
• On-Prem corporate Conferencing workshop/meeting support.

Qualifications:

• Minimum 1-3 years' experience in a technical support role
• College Diploma from an IT program
• Industry designations (A+, Network+, Security+, MCSE or MCP) are considered favorable
• Self-motivated, strong initiative, integrity, team player
• Customer service training
• Demonstrated strong technical troubleshooting abilities
• Excellent communication skills
• Experience with:

-Windows 7/ Windows 10 troubleshooting

-Microsoft O365 use and troubleshooting

-Active directory administration

-RSA administration

-Cisco Finesse operations

-SCCM operations

-Advanced networking / troubleshooting

Husky Technologies ^TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies ^TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies ^TM conditions all offers of employment on satisfactory completion of background checks.

No agency or telephone inquiries please.

If you need special assistance or an accommodation in applying, please contact our Human Resources Department at .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).