**Please do not apply through the portal**. To apply, please submit in Word or PDF format a resume and a cover letter explaining your interest and qualifications by e-mail to:.
Application Deadline: May 31, 2024
The Office of Legislative IT seeks to hire a User Support Specialist. The non-partisan role is responsible for providing Tier 1 support to our clients over the phone, via email and chat, and/or in-person. The Specialist will ask appropriate questions and use their knowledge and resources to diagnose and resolve the client's issues or escalate issues that are beyond Tier 1 area of responsibility. This role manages the overall asset inventory, as well as the mobile device fleet.
This is a full-time position, located in Montpelier, VT. The comprehensive State benefits package includes health insurance and retirement plans. This position may require late-night and early-morning coverage as needed when the Legislature is in session (January-May).
Minimum starting salary of $53,215, with an initial offer based on applicable qualifications and experience.
Required:
* Associate degree.
* 1-3 years of related, professional work experience.
Preferred:
* Degree in Computer Science, Computer Information Systems, Information Technology, or a closely related field
Required Proficiencies:
* Strong knowledge of Windows OS
* Strong knowledge of Apple iOS and Android OS
* Working knowledge of Mac OS
* Excellent written and verbal communication skills
* Ability to multi-task, be detail-oriented and organized.
* Ability to diagnose and resolve tier 1 technical issues
* Ability to troubleshoot issues quickly and accurately in time-sensitive situations.
* Ability to remain calm in a fast paced and challenging environment.
* Excellent interpersonal and customer service skills, including a willingness to interface with all legislators, staff, and members of the public.
* Ability to remain nonpartisan in a political environment.