High Peaks Resort is seeking a Reservations Agent to answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with high standards of quality.

Pay Rate: $19.00 per hour

Responsibilities and Duties:
* Answer the telephone and greet prospective guests in a friendly manner using clear, verbal
communication. Listen to callers to understand inquiries and requests. Promptly provide accurate
information regarding availability, accommodation types, transportation to and from hotel, rate,
etc. Promote marketing programs, assign reservations based on guest preferences and availability.
* Read, retrieve, communicate and verify information including confirmation number to caller. Input
and retrieve data using a computer reservation system and utilizing codes for efficiency. Requires
legible writing skills in the event the computer system is inaccessible and manual documentation
of reservations is required.
* Answer questions regarding hotel facilities and services, airline partnerships, local attractions,
directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative
accommodations when hotel is sold out.
* Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of
incoming faxes using the message function of the computer.
* Use the photocopier to make copies of items as required.
* File registration cards.
* Initiate reports and retrieve printed forms from computer.
* Verify credit card authorizations for processing advance deposits.
* Other duties as assigned.

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
* Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
* Ability to listen effectively and to speak clearly over the telephone.
* Ability to access, read and accurately input information using a moderately complex computer system

Other Expectations:
* Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
* Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Qualifications:
* Any combination of education and experience equivalent to graduation from high school or any
combination of education, training or experience that provides the required knowledge, skills and
abilities necessary to perform the functions of the job.
* No special licenses required.
* No prior experience required. Prior communications, reservations, hospitality and/or computer
experience preferred.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)