Manage a group of contracted clients to include Client retention Client satisfaction Client profitability Project revenue and realized rate Managed IT services agreement terms and pricing Procurement revenue Full service portfolio including extended services/offerings Technology Business Planning Accounts Receivable (AR) Escalation Identify, collaborate with SymQuest engi

Provide advanced remote technical support to clients over the phone using remote control tools Conduct onsite advanced technical support at client location as needed Diagnose and resolve server, storage and network infrastructure issues Ensure client networks remain stable with maximum uptime through proactive and reactive technical support Work with application vendors i

Process sales orders and update sales order management systems Research availability and generate product quotes for internal and external clients Process invoices and credits for sales orders and projects Process internal credit approvals and lease approvals Setup Networking contracts and work with 3rd party vendors Maximize profit margin for SymQuest on all equipment an

Deliver and pick up all equipment and accessories and support sales and service with installation as scheduled to meet client commitments Greet Clients with a positive and professional attitude Maintain a detailed driver's log and perform daily vehicle inspections to ensure safe trucking operations and to meet Department of Transportation (" DOT" ) requirements Maintain a

Oversee the life cycle of a sales order from initiating the deal, setting up the client executed lease and maintaining contracts to validate accuracy and efficiency. Creates strong morale and acts as a supportive leader to the team Seek to increase efficiency and productivity by suggesting streamlined processes and automating where possible Continual contract review and m