Responsible for providing customer service, involved in sales, appointment booking and processing, store maintenance.Essential Functions and Responsibilities: 1. Provide extraordinary hospitality experiences for external and internal guests alike.
Respond quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction.
Be knowledgeable in all hotel facilities and local area.
Maintain focus on revenue optimization in all resort outlets and provide attentive coordination of hotel services for the guest.
Follow and enforce company policies and procedures.
Communicate effectively to staff.
Maintain a safe work environment.
Be familiar with all hotel packages, promotions, prices and rates.
Perform Opening Procedures.
Count and secure Bank.
Process requests for all tennis services
Maintain Locker Rooms.
Issue Gift Certificates.
Perform Closing Procedures.
Complete Closing procedures
Complete End of Shift Checklist.
Maintain current clientele - keep track of "out of town" clients to schedule services
"Nobody Leaves Here" attitude - Schedule and book next day lessons and activities
Portray positive support of Topnotch Tennis Center programs, events, and facilities
Exceed guest expectations
Any other duties as assigned by management.
EEO/AA/VERAA/ADAExperience and Skills
Some Front Desk experience preferred.
Great customer service skills, verbal, and written skills.
Able to demonstrate problem solving skills and ability to project a positive attitude in person and over the telephone.
Requires basic leadership skills and an eagerness to increase responsibility.
Proficient computer skills.
Able to work all shifts and flexible schedules including weekends and holidays
Understands daily hotel operations and systems.
Must read, write and speak the English language.
Ability to maintain a calm, unhurried demeanor.